At Flora Excursion, customer satisfaction is our priority. We strive to provide exceptional travel services, and we understand that changes may sometimes be necessary. This policy outlines the terms and conditions for returns and refunds.
1. Cancellation and Refund Policy
1.1 Service Cancellation by the Customer
- If you need to cancel a booking, please notify us as soon as possible.
1.2 Service Cancellation by Flora Excursion
- If we cancel a service due to unforeseen circumstances, you will receive a full refund or the option to reschedule the service at no additional cost.
2. Refund Process
- Refunds will be processed within 10–15 business days after the cancellation request has been approved.
- Refunds will be issued via the original payment method unless otherwise requested.
3. Non-Refundable Services
The following are non-refundable:
- Custom itineraries already delivered.
- Administrative fees or processing charges.
- Services that have been partially or fully utilized.
4. Amendments to Bookings
- Requests for changes to bookings are subject to availability and may incur additional charges.
- Amendment fees, if applicable, will be communicated prior to confirming changes.
5. Contact Information
If you have questions or need assistance with cancellations or refunds, please contact us.
6. Updates to This Policy
Flora Excursion reserves the right to amend this policy at any time. Updates will be posted on our website, and the effective date will be revised accordingly.
Thank you for choosing Flora Excursion. We are dedicated to providing exceptional travel experiences and addressing any concerns promptly.